Shipping and returns

Shipping

Where we ship

We currently ship to addresses in Norway only.

Who delivers

Posten.

What it costs

The shipping cost is shown at checkout, before you confirm your order.

How long it takes

Normally 5 to 10 working days from your order. If nothing else is agreed, we will in any case ship within 30 days.

Tracking

You get an email with a tracking number once the parcel is on its way.

If delivery is delayed, we will tell you. If the delay is substantial, you can cancel and get the full amount back.

Collection and uncollected parcels

Your parcel waits at the pickup point for the period Posten states, normally 14 days. If you cannot collect it in time, get in touch and we will sort something out.

If a parcel is left uncollected it comes back to us. That does not count as withdrawing from the purchase, and we may then claim the costs we actually incurred for shipping, return shipping and handling. See section 8 of the terms of sale.

Right of withdrawal and returns

You have 14 days from receiving the item to change your mind, and you do not have to give a reason.

Here is how:

• Email us at hello@cincostudio.no within the deadline, quoting your order number.
• Send the item to Tetenveien 11, 1960 Løken, Norway, no later than 14 days after telling us.
• Pack it well, and keep the tags and original packaging if you can.
• Put your order number in the parcel, so we can see straight away who the return is from.

You pay the return shipping. We refund what you paid for the goods, plus the shipping you paid when you ordered, within 14 days of receiving your notice. We may wait until the item is back with us, or until you have shown that it has been sent.

You may examine the item the way you would in a shop. If you use it beyond that and its value drops, we may deduct that loss.

Exchanges

We do not have a separate exchange process yet. If you want a different size or colour, use the right of withdrawal on the item you have and place a new order. That way the new size is yours straight away, instead of waiting for the return to arrive.

If you are unsure about sizing before you order, every product has a size guide with the measurements. You are also welcome to just ask us.

Faulty or damaged items

If an item arrives damaged, faulty or simply not what you ordered, email hello@cincostudio.no with your order number and, if you can, a photo. We will put it right.

On a justified complaint we cover the return shipping, and you can ask for a repair, a replacement, a price reduction or your money back. The complaint window is at least 2 years. See section 7 of the terms of sale.

Refunds

Money goes back by the same method you paid with. How long it takes to show up in your account depends on your bank, normally a few working days after we have issued the refund.